Elements and Performance Criteria
- Plan work activities according to an individualised plan
- Apply understanding of organisation's policies, protocols and procedures in relation to the individualised planning process
- Confirm individualised plan details with the client
- Work with client to identify actions and activities that support the individualised plan
- Prepare for support activities according to client's individualised plan, preferences and organisation policies, protocols and procedures
- Prepare for support activities that promote the client's participation and independence
- Clarify own role in implementing individualised plan and seek appropriate support for any aspects outside scope of own knowledge/skills or job role
- Establish and maintain appropriate relationships with client (and carer)
- Introduce oneself appropriately and maintain courtesy to the client, and carer where appropriate
- Conduct exchanges with the client in a manner that develops and maintains trust
- Maintain confidentiality and privacy of the client within organisation policy and protocols
- Conduct exchanges with the client in a manner that respects cultural sensitivities and needs
- Support the interests, rights and decision-making of the client in all dealings
- Provide and monitor support according to the individualised plan
- Provide support according to the individualised plan, the client's preferences and organisation policies, protocols and procedures
- Provide support in a manner that contributes to the client's skill development and/or maintenance
- Provide support according to duty of care requirements
- Monitor support activities to determine capacity for the client's participation
- Monitor support activities to determine contribution to the client's independence
- Monitor support activities to determine contribution to the client's emotional well being
- Monitor support activities to determine relevance to the client's individualised plan
- Monitor aspects of the individualised plan that might need review and report to supervisor
- Contribute to ongoing relevance of the individualised plan
- Participate in discussion with the client and supervisor to identify areas of the individualised plan that require review
- Participate in discussion with the client and supervisor in a manner that acknowledges the client as their own experts
- Participate in discussion with the client and supervisor in a manner that supports client self determination
- Respond to situations of risk to the client within work role and responsibilities
- Provide assistance to maintain a safe and healthy environment
- Identify situations of risk, or potential risk, to the client and report to a supervisor
- Respond to situations of risk, or potential risk appropriately and communicate to a supervisor
- Implement strategies to minimise risk and communicate to a supervisor and colleagues
- Report uncharacteristic or inappropriate behaviour to a supervisor
- Complete documentation and reporting